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Our Privacy Policy: What We Collect and Why

When you open an account with us, we collect only the information we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and…

Account verification detailsPayment & withdrawal recordsDevice & session dataYour contact preferences
duniaclub Our Privacy Policy: What We Collect and Why
REACH US ANYTIME

Privacy Questions? Contact Our Team

We keep our support channels open so you can ask about your data at any time. Whether you want to request a copy of your information, ask how we use your payment details, or report a privacy concern, our team in Yogyakarta is here to help you.

Team online

Email Support

Send privacy requests or data-access questions to our support email. We respond within 24 hours on business days and attach copies of your stored information upon request.

Live Chat

Open live chat from your account dashboard to speak with an agent about privacy concerns. Available during our support hours; typical response time is under 10 minutes.

Account Settings

Update your contact preferences, review your stored data, and download your account history directly from the privacy section inside your account menu.

DATA & SECURITY

How We Protect Your Privacy on duniaclub

We take your privacy seriously. Every deposit made through DANA, OVO, GoPay or QRIS is encrypted using industry-standard protocols. Your account password is hashed and never stored in plain text.

Encryption & Storage

All personal data and payment information is encrypted in transit and at rest. We store copies on secure servers with restricted access limited to authorized personnel only.

Cookie Management

We use cookies to keep you logged in and remember your game preferences. You can clear cookies anytime from your browser settings without losing your account access.

Account Security

Your password is hashed before storage. We recommend using a strong, unique password and enabling two-factor verification if you set up a phone number on file.

Data Retention

Account data is kept for the life of your account plus a legal retention window. Deleted accounts trigger a data purge after 90 days, unless local law requires longer storage.

Third-Party Access

We share data only with payment processors (for DANA, OVO, GoPay, QRIS transactions) and regulatory authorities where local law permits. No marketing partners or data brokers receive your information.

Your Access Rights

You can request a copy of all data we hold about you, correct inaccuracies, or ask us to delete information not required by law. Submit requests via email or account settings.

Frequently Asked About Our Privacy Policy

Real questions from visitors about how we handle data and what your rights are:

We collect your name, email, phone number, date of birth, and address for identity verification. We also record which games you play, how long you're online, and your device type. This information helps us secure your account, process DANA, OVO, GoPay and QRIS deposits accurately, and detect fraud.

Your active account data is stored while you're with us. If you close your account, we retain your information for 90 days to settle any outstanding transactions or disputes, then delete it unless local law requires us to keep records longer for tax or compliance reasons.

Yes. Contact our support team via email or your account settings and request a data access report. We'll compile everything we have on file — including your profile, transaction history, game activity, and device logs — and send it to you within seven business days.

No. We do not sell your personal information. We share data only with payment processors (to process DANA, OVO, GoPay, QRIS transactions) and regulatory bodies where local law permits. Marketing partners and data brokers do not receive access to your information.

Your deposit and withdrawal data is encrypted using industry-standard TLS protocols and stored on secure servers. Payment processors for DANA, OVO, GoPay and QRIS never see your account password. We conduct regular security audits and monitor for unauthorized access attempts.

Cookies are small files that remember your login session and game preferences. We use them to keep you logged in across visits and to track which games you open. You can clear cookies anytime from your browser settings without losing your account access or funds.

Email our support team or use the live chat in your account dashboard. You can also update your contact preferences or request corrections directly from the privacy section in your account settings. We respond within 24 hours on business days.